Skip to main content

User Test

Test - 01​

Date: 05-09-2023 ～ 12-05-2023
Version status：
The overall interaction of the application and part of the UI have been realized according to the concept.
Number of Testers：Approximately 15 (Software student,Graduated,housewife)
Social identity of testers：
- ICT student
- ICT teacher
- Professional photography editor
- Logistic supervisor
- Housewife
- Healthcare student
- Restaurant owner
- Father
Test purpose：
- Test concept acceptance
- Whether the user has doubts about the interaction when using it.

Feedback - 01:

Feedback for implementation:

  • Onboarding Process:

    • Users questioned the necessity of the introduction screen.
    • Some users had difficulty locating the button on the start screen.

  • Bikes Pages:

    • The filter button was found to be confusing, with users unsure about the selected and unselected options.
    • Users were unsure about the search bar's functionality and whether it was necessary.
    • Suggestion to hide the search bar on the first screen using a specific technique.

  • Bikes Profile:

    • Users found it challenging to locate the button to navigate to the next page. It was suggested to change the button color for better visibility. The layout of the page did not conform to smaller mobile screens.

  • Navigation Page:

    • Some users did not notice the presence of a QR scanner button at the bottom of the screen.
    • Overview of Design:
    • Users recommended exploring discoverable design principles to enhance and refine the overall design.

Conclusions:
During the first round of technical user testing, most users easily understood and accepted the concept. However, some expressed interest in the charging mode (how users pay for the rent) and raised questions regarding management issues. These concerns include uniform management of bicycles, registration processes, and whether donors are free to leave their bikes on the side of the road.

When initially designing and conceptualizing the idea, I had already taken these issues into consideration. However, the users' feedback has reignited my thoughts on these topics, and I have some new ideas to explore.

Given the limited time available, I plan to prioritize refining the existing technical details based on user feedback. Once the next round of user testing is completed, I will evaluate the scope and feasibility of delving deeper into these concept topics, including the charging mode and management issues.

Test - 02​

Date: 05-24-2023 ～ 06-02-2023
Version status：
Adjust some feedback from the previous version, implement the bike profile, and finished the renting process. Integrate the mini-quest.
Number of Testers： Approximately 5
Social identity of testers：
- ICT teacher
- ICT student
- Housewife
- Healthcare student
Test purpose:
To verify the user flow, identify areas where the user may have become confused and determine where I can improve the design.

Todo for a tester:

- Add your favorite bikes.

- Pick a bike that you like or the nearest bike and try to figure out how to rent it.

- Try to finish the story quest.

- Play around with it, and see what has changed.

Feedback - 02:

  • The entire flow is easy to follow.
  • The users express confusion regarding where to start renting the bike due to unclear text on the button.
  • The rent cost and current location of the bike should be readily apparent to the user on the detail page.
  • Consider incorporating additional aspects to the bike-finding process:
    • Allow users to search for bikes by location, display the pickup location on a map or offer an alternative interactive method.
    • Highlight the bike's story to help users locate a suitable bike.
  • Some users feel surprised and confused after they had rented the bike, and lost the idea of what to next (finish a story quest).

Conclusions:

In conclusion, the overall flow is user-friendly, but there is confusion regarding where to start renting the bike due to unclear button text. To enhance the experience, it is important to display the rent cost and current bike location. Additional features like searching by location and interactive map display can improve bike-finding. Highlighting the bike's story aids in locating suitable bikes.

In addition, After renting the bike, certain users experience surprise or confusion, as they are uncertain about the subsequent steps to progress with the story quest. In such cases, it may be necessary to provide testers with a comprehensive explanation and context to guide them effectively.